Privacy Policy - Bermondsey Cleaners

Last updated: May 2026

This Privacy Policy explains how Bermondsey Cleaners collects, uses, stores, shares, and protects personal data when providing cleaning services to customers in the Bermondsey area and surrounding local service area. It applies to all Bermondsey Cleaners customers in area, including private households, landlords, tenants, letting agents, and business customers who use our services.

We are committed to handling personal information in a fair, lawful, and transparent way in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Bermondsey Cleaners is a cleaning service provider that processes personal data in order to arrange, deliver, manage, and improve our services. For the purposes of data protection law, Bermondsey Cleaners acts as a data controller for the personal information we collect about our customers, prospects, and website or service users where applicable.

2. Personal Data We Collect

We only collect personal data that is necessary for the services we provide and the obligations we must meet. The categories of information we may collect include:

Identity data such as name, title, and any relevant account reference.
Contact data such as address, email address, and telephone number.
Service data such as service type, appointment history, cleaning preferences, access instructions, and notes relating to your property or premises.
Payment and transaction data such as payment status, invoicing details, and transaction records.
Communication data such as messages, enquiries, complaints, feedback, and records of customer support interactions.
Technical data where relevant, such as limited device or usage information if you interact with our digital systems.

We do not intentionally collect special category data unless it is strictly necessary and you have been informed. Special category data may include information about health, religion, or other sensitive personal data. If such information is accidentally shared with us, we will handle it with appropriate care and only where there is a lawful basis to do so.

3. How We Use Your Personal Data

We use personal data for the following purposes:

To provide quotations, schedule appointments, and deliver cleaning services.
To manage customer accounts, bookings, and service records.
To communicate about service changes, confirmations, rescheduling, or issues.
To process invoices, payments, refunds, or credit notes where applicable.
To respond to enquiries, complaints, and service-related requests.
To maintain business records and comply with legal and regulatory obligations.
To improve service quality, customer experience, operational planning, and staff training.
To protect our business, customers, staff, and property from fraud, misuse, or security incidents.

We will only use your personal data for the purposes for which it was collected unless we reasonably believe we need to use it for a compatible purpose.

4. Lawful Basis for Processing

Under data protection law, we must have a lawful basis to process your personal data. Depending on the context, Bermondsey Cleaners may rely on one or more of the following lawful bases:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes taking bookings, providing services, sending confirmations, and managing payments.

Legal Obligation

We may process personal data to comply with legal requirements such as tax, accounting, record-keeping, or responding to lawful requests from public authorities.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests and where your rights do not override those interests. Examples include service improvement, internal administration, fraud prevention, and maintaining appropriate operational records.

Consent

In limited situations, we may rely on your consent, such as for optional marketing communications or other specific processing where consent is the most appropriate basis. If we rely on consent, you may withdraw it at any time.

Vital Interests

In rare circumstances, we may process personal data to protect someone’s vital interests, for example if necessary in an emergency.

5. Sharing Your Data and Processors

We may share personal data with carefully selected third parties who help us operate our business. These organisations act as processors or independent controllers depending on the service they provide. Where they act as processors, they only process data on our instructions and must keep it secure.

Examples of processors or service providers may include:

Booking and scheduling systems.
IT support, cloud storage, and data hosting providers.
Payment processing and invoicing providers.
Communication tools used for emails, messages, or reminders.
Professional advisers such as accountants or legal advisers where needed.

We may also share data where required by law, by a court order, or to protect the rights, property, or safety of Bermondsey Cleaners, our customers, staff, or others. We do not sell personal data.

6. Data Retention

We keep personal data only for as long as necessary for the purpose it was collected, including for service delivery, legal compliance, dispute resolution, and legitimate business record-keeping. Retention periods depend on the type of data and the reason for processing.

In general:

Customer and service records are retained for the period needed to manage the relationship and for a reasonable period afterwards.
Financial records are retained for the period required by tax and accounting law.
Communications and complaint records are retained long enough to handle the matter and support operational review.

When personal data is no longer required, we will delete it securely or anonymise it where appropriate.

7. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, loss, or destruction. These measures may include access controls, secure storage, staff confidentiality obligations, and regular review of our internal practices.

Although we take reasonable steps to safeguard data, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we work to minimise risk at all times.

8. Your Rights

As a data subject, you have rights in relation to your personal data. These rights may apply depending on the legal basis for processing and the circumstances of your request. Your rights may include:

Right of access – to request a copy of the personal data we hold about you.
Right to rectification – to ask us to correct inaccurate or incomplete data.
Right to erasure – to request deletion of your data in certain circumstances.
Right to restriction – to ask us to limit processing in certain situations.
Right to object – to object to processing based on legitimate interests or direct marketing.
Right to data portability – to receive certain data in a structured, commonly used format where applicable.
Right to withdraw consent – where processing is based on consent, you may withdraw it at any time.

You also have the right to raise concerns about how your data is handled with the relevant supervisory authority. We encourage you to contact us first so we can try to resolve any issue promptly and fairly.

9. Children’s Data

Our services are aimed at adults. We do not knowingly collect personal data from children except where it is necessary in the context of a household service and only with appropriate authority from the adult customer or lawful guardian where relevant.

10. International Transfers

If any of our processors store or access data outside the UK, we will ensure appropriate safeguards are in place so your personal data remains protected in line with UK GDPR requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data handling practices. Any updates will take effect when published. We encourage customers to review this policy periodically so they remain informed about how their data is used.

12. Summary of Our Commitment

Bermondsey Cleaners is committed to collecting only the personal data we need, using it fairly, keeping it secure, and retaining it only for as long as necessary. We process data under clear lawful bases, work with trusted processors, and respect your rights under data protection law. This policy applies to all Bermondsey Cleaners customers in area and is intended to ensure transparency, accountability, and responsible data handling in every service we provide.

In short: we use your data to deliver cleaning services professionally and lawfully, with respect for your privacy and control over your information.